Northstar — Support

01 Reach the team

Talk to a real person.

Send us your question, issue, or task ID and we will route it to the right person fast. Include your task ID, device model, or screenshots when relevant so we can help faster.

Email support Privacy policy

Business-day replies typically arrive within 24 hours. For urgent payout or task issues, include "URGENT" in the subject line.

02 Most common asks

Payments

Payment not arrived

Share your task ID and payout method if a same-day payment has not arrived.

Recording

Recording issues

Tell us your phone model, operating system, and what happened during upload or capture.

Account

Account requests

We can help with onboarding, account deletion, and waitlist or task questions.

03 Reference

Response time

We typically respond within 24 hours on business days. For urgent issues, include "URGENT" in your subject line.

Device requirements

Northstar requires iPhone 11 or later (iOS 16+) or an equivalent Android device with high-quality camera capabilities.

Payments

Payments are processed same-day upon task completion and approval. If a payment is delayed, contact us with your task ID.

Privacy & data

Your personal data is encrypted and stored securely. Video recordings are used solely for AI training purposes as outlined in our privacy policy.

04 Frequently asked questions

What is Northstar?

Northstar is a platform that pays you to record yourself performing everyday tasks like cooking, cleaning, and organizing. These video recordings are used to train the next generation of robotics and physical AI systems. You use your own phone, work from home, and get paid same-day.

How do I get started?

Sign up through our waitlist at northstarrobotics.ai/earn. Once accepted, you will receive task assignments via text or email. Open the Northstar app, follow the recording instructions, and submit your video to get paid.

How much can I earn?

Earnings vary by task type and duration. Tasks typically pay between $5 and $30 each. The more tasks you complete and the higher your quality rating, the more tasks you will be offered.

What kind of tasks will I do?

Tasks include everyday activities like cooking meals, folding laundry, organizing shelves, cleaning surfaces, and other household or workplace tasks. You will receive specific instructions for each recording session.

How is my video data used?

Your recordings are used exclusively to train AI models for robotics and embodied intelligence. Videos are processed to extract movement patterns, object interactions, and spatial data. We do not sell your data to third parties or use it for advertising.

My recording was rejected. What do I do?

Recordings may be rejected if the video quality is too low, the task was not completed as instructed, or the camera angle did not capture the required activity. Check the rejection reason in the app and re-record. If you believe the rejection was an error, contact us at contact@northstarrobotics.ai.

I have not received my payment. What should I do?

Payments are typically processed within a few hours of task approval. If you have not received payment after 24 hours, first confirm your payment method is set up correctly in the app, then contact us with your task ID and we will resolve it quickly.

How do I delete my account?

To delete your account and all associated data, email contact@northstarrobotics.ai with the subject "Account Deletion Request" from the email address associated with your account. We will process your request and confirm deletion within 5 business days in accordance with applicable data protection laws.